PRIVACY POLICY
Rotten Apples respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
Information We Collect
We may collect personal information you provide to us directly, including: name phone number email address mailing address billing information device information repair details communications you send to us by email, contact form, chat, or text message.
We may also collect limited technical information automatically through our website, such as IP address, browser type, pages visited, and similar usage information.
How We Use Information
Provide repair, diagnostic, and support services communicate with you about your device, estimate, invoice, or appointment process payments send service updates and customer care communications respond to inquiries improve our website and customer experience maintain business records comply with legal obligations
SMS Communications and Consent
If you opt into SMS communications from Rotten Apples, you agree to receive text messages related to your service request or repair, including appointment reminders, repair status updates, order alerts, account notifications, billing notifications, and other customer care messages. Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message received. For assistance, reply HELP or visit https://www.rottenapplesrepair.com. Consent is not a condition of purchase or service.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Mobile opt-in data, consent records, and phone numbers collected for SMS communications will not be shared with third parties or affiliates.
Sharing of Information
Rotten Apples does not sell, rent, or share your personal information with third parties for their own marketing purposes.
We may share information only as necessary with trusted service providers that help us operate our business, such as payment processors, website hosting providers, communication platforms, shipping carriers, and software providers used for repair management or customer communication.
We may also disclose information when required by law, court order, or to protect our legal rights.
Testimonials and Customer Feedback
From time to time, Rotten Apples may use customer feedback received through live chat, email, reviews, or similar channels as testimonials on our website or marketing materials. We will not publish your full name or personal contact information without your permission.
Data Security
We take reasonable administrative, technical, and physical measures to protect the information you provide. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve site performance, understand visitor behavior, and enhance user experience. You may be able to manage cookies through your browser settings.
Data Retention
We retain personal information only as long as reasonably necessary for business, legal, tax, warranty, dispute-resolution, and recordkeeping purposes.
Your Choices
You may contact us to update your contact information, ask questions about how your information is used, or request that we stop sending non-essential communications.
Third-Party Links
Our website may contain links to third-party websites. Rotten Apples is not responsible for the privacy practices or content of those third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Information
If you have questions about this Privacy Policy, please contact:
Rotten Apples Website: https://www.rottenapplesrepair.com
Email: support@rottenapplesrepair.com
Phone: 724.591.8955
