PRIVACY POLICY

Rotten Apples respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

1. Information We Collect

We may collect personal information you provide to us directly, including:

name
phone number
email address
mailing address
billing information
device information
repair details
communications you send to us by email, contact form, chat, or text message

We may also collect limited technical information automatically through our website, such as IP address, browser type, pages visited, and similar usage information.

2. How We Use Information

We may use your information to:

provide repair, diagnostic, and support services
communicate with you about your device, estimate, invoice, or appointment
process payments
send service updates and customer care communications
respond to inquiries
improve our website and customer experience
maintain business records
comply with legal obligations

3. SMS Communications

If you opt into SMS communications from Rotten Apples, you agree to receive text messages related to your service, including appointment reminders, repair status updates, order alerts, account notifications, billing notifications, and other customer care messages. Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or visit https://www.rottenapplesrepair.com.

Visit https://www.rottenapplesrepair.com/privacy-policy/ for our Privacy Policy and https://www.rottenapplesrepair.com/terms-service/ for our Terms of Service.

4. Sharing of Information

Rotten Apples does not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only as necessary with trusted service providers that help us operate our business, such as:

payment processors
website hosting providers
communication platforms
shipping carriers
software providers used for repair management or customer communication

We may also disclose information when required by law, court order, or to protect our legal rights.

5. Mobile Information and SMS Consent

Mobile opt-in data, consent records, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. Testimonials and Customer Feedback

From time to time, Rotten Apples may use customer feedback received through live chat, email, reviews, or similar channels as testimonials on our website or marketing materials. We will not publish your full name or personal contact information without your permission.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect the information you provide. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve site performance, understand visitor behavior, and enhance user experience. You may be able to manage cookies through your browser settings.

9. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, tax, warranty, dispute-resolution, and recordkeeping purposes.

10. Your Choices

You may contact us to:

update your contact information
ask questions about how your information is used
request that we stop sending non-essential communications

You may opt out of SMS at any time by replying STOP to any text message.

11. Third-Party Links

Our website may contain links to third-party websites. Rotten Apples is not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Information

If you have questions about this Privacy Policy, please contact:

Rotten Apples

Website: https://www.rottenapplesrepair.com

Email: support@rottenapplesrepair.com

Phone: 724.591.8955